Send Money to NIGERIA fast, cheap and secure through NairaNDollar.com

Frequently asked questions

1. What is NairaNDollar.com ?
NairaNDollar.com is a trademark of #company_name#, Inc. It provides U.S. consumers, ages 18 and over, the ability to send money to NIGERIA with any U.S. based bank account, Visa^® or MasterCard^® credit/debit card.

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2. How does NairaNDollar.com work?
Before your first transaction, we will verify your identity and other information as well as information from your designated beneficiary (this verification may take up to 48 hours). You must correctly enter your payment information and indicate the amount to be sent. After these verifications, the transaction is processed and confirmed for delivery in accordance with your instructions.

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3. How do I send funds online?
New users can easily register for a free account at NairaNDollar.com. Read our User Agreement and proceed with your registration. If you are already a registered user, please login to your account with your unique username (email address) and password. You will calculate the amount that your beneficiary will receive, indicating the amount to be sent and payment method. Press the "Send money now", select the recipient or add a new recipient. Select a payment method from the list, or add a new payment method (bank account/credit card/debit card). You can also enter a message to the recipient or instructions for NairaNDollar.com in the spaces provided. Review your transaction and process. Finally, you will see a confirmation page with your receipt number. You will also receive an email with this information.

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4. Which countries can I send money to?
Money remittance is available for delivery throughout NIGERIA.

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5. Where can I send money from?
With NairaNDollar.com, you can send money from any computer that has internet access and a web browser that supports 128-bit encryption. We currently operate in the following states: Alabama, Georgia, Massachussets, New Jersey and Washington.

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6. How can I pay for a transaction?
You can pay for your transaction using any active U.S. bank account or credit/debit card Visa® and MasterCard® issued in the USA.

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7. What's the transaction limit?
You can send up to US$ 7000 with ACH (bank account) or up to US$ 100 with credit/debit cards. For amounts aggregated to more than US$ 2995 within 30 days, you must call our Customer Service, since a more detailed verification process is required.

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8. How much does it cost?
Any transaction paid by ACH (bank account) has a fee as low as $1.99. Click here for our fee chart.

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9. How is the exchange rate determined?
The exchange rate varies and is based on the rate published by the Central Bank of NIGERIA.

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10. What currency is used?
The currency used is the U.S. Dollar, and the delivery of funds in NIGERIA is made in NGN.

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11. How will the beneficiary receive the money?

Bank deposit - the bank account of the payee in NIGERIA is credited with the funds the same day for transactions processed before 15:00 hrs, time of NIGERIA, Monday through Friday (except holidays). All other transactions will be deposited the next business day.

The beneficiary can withdraw money at any Bank. For transactions processed before 3:00pm, Monday to Friday (except holidays) the payment is made on the same day. All other transactions will be paid on the next business day

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12. How are remittances paid out to the beneficiary?
Remittances are paid by direct deposit into the bank account of the beneficiary.

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13. What kind of identification must the beneficiary present?
Beneficiary will access the funds deposited in the account according to the beneficiary's bank process and policy.

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14. How do I check the status of my remittance?
NairaNDollar.com, automatically sends an email when the money is paid to your beneficiary. You can also access our website and click on "My Account" and see the status of transactions.

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15. How do I report a problem?
Send us an email at info@nairandollar.com or call us at 1-816-434-0197.

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16. What do I do if my credit card is not being accepted?
Make sure the data is correct. If the problem persists, send us an email at info@nairandollar.com or call us at 1-816-434-0197.

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17. What are "Verified by Visa" and "MasterCard Secure Code"?

Verified by Visa and MasterCard Secure Code is a service that offers credit card holders, an extra layer of protection against online fraud.

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18. How do I login if I forgot my password?
If you do not remember your password, click "Forgot Password?" and enter your e-mail. After verification, your password will be sent to the registered email.

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19. How do I change the information on my user account?
Login to your account, click on "My account", then "Edit my account".

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20. What hours is the online remittance service available?
NairaNDollar.com is available 24 hours a day, seven days a week.

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21. What restrictions are applicable in money remittance transactions?
NairaNDollar.com prohibits the use of their services to transfer money to finance, directly or indirectly, illegal activities, including, but not limited to money laundering, support for terrorist activities, fraudulent sales, solicitations, or theft. In accordance with the law, we are required to collect additional information on certain transactions that meet the criteria of the relevant regulations. For new customers, it might require a clear and legible copy of a valid photo ID to be sent to us via email, fax or mail before your transaction can be processed for payment.

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22. How do I change or update my remittance once the transaction has been submitted?
For any modification or correction you should contact our Customer Service.

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23.Where can I withdraw my money in NIGERIA?

Any Bank locations

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24. Can you deposit funds directly into my beneficiary bank account in NIGERIA?
Yes, NairaNDollar.com can deposit funds directly into your beneficiary account in any bank in NIGERIA.

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